5 Things I’ve Learned About Being A Host On Airbnb
1. Keep your place hotel-level clean and have multiple sheets and towels.
From a guest’s perspective, cleanliness is very important and helps them feel welcome. I always clean the whole apartment between guests and keep extra linens and pillows in the closet. I do ask guests to strip the beds and tidy before they leave so turnover takes less time, and the majority have left the space as clean as they found it.
2. If possible, greet the guest upon arrival to show them the space.
Before a guest’s arrival, you will have been exchanging messages with details about the stay – arrival times, special accommodations, questions about amenities. It helps to meet the guest in person so they can get to know their host. I use a lockbox for check-out and I always show guests where it is and how to click it open.
3. Make a Welcome Book with anything the guest needs to know.
I picked up this tip from my host in LA – her welcome book was a great way to get familiar with the house, the pets that lived there, and the neighborhood. Mine has wifi info, alternate ways to contact me, details about shops and restaurants within walking distance, and how to use the kitchen appliances and AppleTV.
4. Be careful when using the Instant Book feature.
When the Instant Book feature is turned on, a guest can book without being pre-approved by the host. This feature is great if you’re running a sort of hotel where you won’t be home when the guest is there, but not so great when you get an overbearing, messy guest that books your spare bedroom for 7 nights. This was my only “nightmare” guest situation – it could have been avoided if I was able to pre-screen him and see his past reviews.
5. If you’re renting from a landlord, make sure you have their permission.
The first place I hosted on Airbnb was in a condo building and when my landlord found out, he attempted to evict me. He didn’t understand the concept and also said his association took issue with it since it was subletting in their eyes. I didn’t think that I was doing anything illegal but was afraid to take the matter to court due to the relative newness of the concept. Now I ask my landlord up front, and hope to own a property where I can be a host with less red tape.
If you have any questions about using the site feel free to ask – I know just about everything. Here’s the link to my Host profile.
My airbnb in Whittier, Minneapolis: